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Current Sales and Specials on at Craftsman Hardware
No Current Promotions



Every other day when we are not running a sale or promotions, we offer specials of products, even if it is not neccessary, to help hardworking men and women in industry.

Creating a global catalogue of quality products. Global supply, with local support.

Shipping & Returns

Order Processing is the method in which, an order is placed, and received, processed for scheduling with warehouse for packing and shipping. Order Processing is conducted, one order at a time, and based on your shipping method at check-out will be flagged as either a standard, economy or priority processing required.

Due to the wide range of products available at Craftsman Hardware, order processing requires us to seperate an order into the products available in each area of the warehouse, and create a packing schedule in which it will be picked and packed.

This process alone, you should allow 1 business day for, as it is a service based product. Once your order has been processed and sent through to the warehouse, it will be picked according to its place in the queue.

Components Processing Picking Packaging
Type of Charge Service Service Consumable
Features Padded Protection Insurance Timeframe
Free Shipping
Standard Packing 8 BD
Economy Packing 5 BD
Priority Packing 2 BD

Shipping and Returns

Contents of this page

  • Types of Service and Shipping
  • Order Processing Times
  • Order Changes
  • Order Cancellations
  • Order Shipping Information
  • Oversize Products
  • Returns
  • Refunds 

Order Processing Times

As soon as you have placed your order, you will receive a confirmation email from Craftsman Hardware. We will process your order as soon as possible. The processing time of your order can vary but generally will be done the same day or next business day. We kindly ask that you allow up to 10 business days for your order to be processed, packed and shipped in some circumstances, due to the current climate, we face delays in the processing of orders, such as special requests, modifications such as embroidery and other services that we provide.

An urgent order is considered something required within 2 weeks. If this is the case, you must choose priority shipping to avoid disappointment.

Order Changes

We aim to pack and dispatch orders to you as quickly as possible through the online system. Due to the nature of online shopping, orders cannot be changed or cancelled after you click for us to ‘Process order’ through the website www.craftsmanhardware.com.au

If you have ordered the wrong product or size, or want to change an item in your order, please contact us immediately by emailing us at admin@craftsmanhardware.com.au, or calling 0432 084 086 so that we can directly fulfil the requirements of your order, including all relevant details, order number that the order needs to go through. Where reimbursement or extra charges are required, it will need to be fulfilled prior to the shipment being sent.

We recommend for clothing and accessories purchased through Craftsman Hardware, you visit the manufacturers guidelines on choosing the right size and fitting clothes appropriately.

Order Cancellation

If your order is not in progress of processing at the warehouse, we can organize a refund for you. Please note, your refund may take up to 10 business days to be processed and clear through payment channels Square and PayPal.

However, if your order has been processed or dispatched, we can only refund you after the order has been delivered to you and returned to the warehouse in original unopened sealed shipping and product packaging condition. The shipping charges cannot be refunded. Your order must be returned within 14 days for a full product refund.

Pre-Order cancellations, forfeit the shipping charges and a 10% administration charge on cancellation of products requiring ordering in.

Shipping Information

As soon as your order is ready to ship, you will be notified of its progress and details regarding your shipment will be provided. Shipping to and from the warehouse varies with circumstances outside of our control, please keep this in mind throughout the process, although we will process and ship your products in the most efficient method as possible.

Oversized Products

Please note that new contactless delivery measures have been put in place by our delivery partners. 

Oversized items are items that cannot be delivered by standard Australia Post services, due to size or weight. Orders over 22kg Domestically and 20kg Internationally fall into this category.

Chemicals of all kinds are a fixed price shipping due to the hazards. Please be aware that most Screws & Fasteners also fall into oversize products category due to their weight.

 

Returns

Damaged or Incorrect: 
If you have received an item that is damaged or not as described please contact one of our Customer Service Operators who will gladly communicate with you the process.

Shortages
We must be notified of all shortages within 24 hours of receipt of goods, this must be done via telephone or email within the allotted time. 

Faulty: 
If you have a fault under the manufacturers warranty please return them to us for inspection, manufacturers warranty covers failure of the product and or materials used in the product, it does not cover fair wear and tear, products damaged in use, i.e. toes worn out due to kneeling when the product does not have a scuff cap, if you are unsure of the right product for your application please call us we will gladly give the best advice we can. 

Wrong Size *:
If the item is the wrong size and does not fit. You can return the item to us and we can despatch the amended size you require. We can only do this if they are unworn and in original condition with all stickers and tags attached if in a box make sure no stickers or labels are put on the box, please do not send any item back that has been worn or is not in its original condition, we will unfortunately not be able to credit them. 

Responsibility of returning ordered wrong sized products is on the orderer, and we recommend that when return shipping that a recorded or tracking service is used as we cannot take responsibility for items we haven’t received back or cannot track.

Please return the incorrectly ordered item with the original invoice. We will send out the required sized item up to .5kg at no extra charge once the original product return shipment is completed.

Shipping and restocking charges may be implemented for products or return orders. 

 

Fees are below for restocking charges for exchanges:

Opened bags, garment cleaning and restocking $14 inc GST each

Unopened packaging, as new packaged, intact restocking $3 inc GST each

Opened products not in new packaging, with tags no longer intact - 40% value of product

Products returned that show signs of wear or use - 80% value of product

Note: All fees will be deducted from the paid invoice amount prior to refund, or in the case of exchange, be added to the new invoice.

 

Unfortunately any Underwear / First layer items are not returnable if opened this is for hygiene reasons and none other.

* Please note that sizes on the website are considered standard sizes and are returnable. Any sizes outside of this scope, are considered special order items, and cannot be returned or exchanged.

 

Wrong size handling policy

 

 If you have ordered the wrong size, please see above for returnable sizes which incur only a return shipping fee as per the original shipping costs.

For non-standard and bespoke sizes, a re-stocking fee of 50% is charged for products to be returned to Europe.

 

Refunds

Refunds are only offered to products received returned that follow the guidelines above. Some of our products are non-refundable due to the nature of the products including all sealed liquids and fasteners. Products in need of refunding are needed to be returned in original unopened packaging unless otherwise stated in the above guidelines.

 To successfully return an item(s) please:

  • Step 1: Attach a copy of the original invoice and write what needs to be done and why.
  • Step 2: Prepare your parcel and include the completed return form inside.
  • Step 3: Attach a return label to the outside of your parcel to Craftsman Hardware.
  • Step 4: Drop your parcel off at your preferred shipping location and send tracking and recording numbers to Craftsman Hardware. Sending those numbers to us is important due to, once that parcel has been sent, unless we can track it, we cannot verify its return delivery to us.

How long will it take for my refund to be processed?

Please allow a minimum of 10 business days for returns refunds to be processed. You will be notified by email once your refund has been processed.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

 

For more information about returning an order or product, visit Return a parcel - Australia Post (auspost.com.au)