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Contact Craftsman Hardware
Craftsman Hardware supports specialist products, imported ranges and technical project requirements. The fastest way to receive the right help is to choose the enquiry type that best matches your request.
If your order is still within the handling or delivery timeframes shown in our Shipping Policy, it may still be progressing normally. Use the relevant form below and we will route your message to the right person internally.
Before you send
Have your order number, product details, dates and any supporting notes ready. Clear information helps us review your request faster and reduces back-and-forth.
Best use of this page
- Existing orders, tracking, changes and follow-up
- Returns, incorrect items, damage and warranty issues
- Product support, compatibility and sizing guidance
- Wholesale, reseller and business enquiries
Order follow-up and status enquiries
Use this form if your order has already been placed and you need help with tracking, status, amendments or a problem after purchase.
Return and product issue requests
Use this form for return requests, damaged items, incorrect items, warranty faults and other policy-based assessments.
Technical and pre-purchase assistance
Use this form for compatibility questions, sizing help, technical details and guidance before or after purchase.
Trade account and reseller enquiries
Tell us about your business, the brands or ranges you are interested in, and the type of volume you expect to move.
General questions and internal routing
Use this option for anything that does not clearly fit the other categories and we will route it internally.