CONTACT US
Contact Craftsman Hardware
At Craftsman Hardware, we’re here to support complex projects with specialised products. Many items are imported or made-to-order, which can mean high demand and longer lead times.
If your order is still within the timeframes shown in our Shipping Policy (updated 12/08/2025), it may still be moving normally. If you’re unsure, choose the type of enquiry from the sidebar and we’ll route your message to the right person.
Existing order enquiry
If your order is already placed and you have questions about status, changes or issues, use this form. Submitting an enquiry may temporarily place your order on hold while it is reviewed.
Return request
Use this form to request a return in line with our Shipping & Returns Policy . Please include as much detail as you can to help us assess eligibility quickly.
Product support
For sizing, technical specs, compatibility questions or pre-purchase advice, send us the product details and your questions here.
Wholesale / reseller enquiry
Tell us briefly about your business, the products or ranges you’re interested in, and typical order volumes. We’ll respond with pricing structure and next steps.
General enquiry
For anything that doesn’t fit the other categories, use this form and we’ll route it internally.