Overview & Handling Services

Choose the handling speed that suits your needs. Handling time is how long we take to pack your order. Transit time is how long the carrier takes to deliver it. These are separate timelines.

Handling Time at a Glance

These are best-effort estimates and may extend during peak periods, weekends and public holidays.

Order Processing Times

What happens after you place an order:

1. Order confirmation — confirmation is emailed immediately.
2. Processing starts — generally the same or next business day.
3. Packing — up to 10 business days for Standard Handling or 3 business days for Priority Handling.
4. Carrier handover — tracking is emailed once the shipment has been booked.

If you need your order within approximately two weeks, we recommend selecting Priority Handling.

Order Changes

We begin processing orders as quickly as possible. Once your order has entered processing or packing, changes are not guaranteed.

If you need to make a change, contact us immediately:

support@craftsmanhardware.com.au

Changes usually possible before packing begins

• Contact detail corrections
• Minor delivery address corrections
• Size or colour changes for the same item

Changes generally not possible once packing has begun

• Adding additional products
• Changing product models
• Changing the selected shipping method

For clothing and workwear, please check the relevant size guide before placing your order.

Order Cancellations

• If processing has not started, the order may generally be cancelled and refunded.
• Refunds may take up to 10 business days, depending on the original payment method.
• Once processing or dispatch has begun, cancellation is generally no longer possible.
• After delivery, eligible products may be returned in accordance with our Returns Policy.
• Pre-order cancellations may result in forfeited shipping charges and a 10% administration fee.

Shipping Information

• Tracking information is emailed when your shipment is ready for dispatch.
• Carriers collect regularly. Missed collections may move to the next available business day.
• Delivery speed depends on the shipping service selected at checkout.
• Delivery dates cannot be guaranteed once the shipment has been handed to the carrier.

Address & Delivery Options

Before ordering

• Provide a complete and accurate street address.
• PO Boxes can only be used where the selected Australia Post service supports them.
• Select Signature on Delivery where required.

Authority to Leave

If Authority to Leave is selected, the carrier may leave the parcel unattended at the delivery address.

• Once a shipment is recorded as delivered, unattended parcels may not be covered for subsequent loss or theft.
• Select Signature on Delivery if you do not wish to accept the risks associated with Authority to Leave.

Address corrections requested after dispatch may be treated as carrier redirections and may incur additional charges.

Oversize Products

• Oversize products are items that exceed the standard dimensions or weight limits of normal parcel services.
• Hazardous or restricted products may require specialised transport services or fixed freight charges.
• Heavy fasteners and other dense products may exceed standard carrier weight limits.
• Available delivery options depend on the product, destination and selected carrier.

International Orders

• Import duties, taxes and customs charges may apply in the destination country and are the customer's responsibility.
• Customs processing may cause delays beyond the carrier's normal estimated transit time.
• Some hazardous, restricted or regulated products cannot be shipped internationally.