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    • OUR LOCATIONS

    Customer Support Locations

    Our primary customer support hub is located at our Cheltenham site in Victoria, Australia. From here we handle order questions, trade enquiries, after-sales support and technical assistance.

    Customer Support – Cheltenham

    Central support hub for Australia-wide customers.

    44, 148 Chesterville Road
    Cheltenham, 3192
    Victoria, Australia
    Support ChannelsTelephone support Email support Online contact form
    Specialists InWorkwear & PPE Fasteners & fixings Storage & site organisation Trade & project enquiries
    Typical Support
    • Order status & tracking
    • Product suitability & technical questions
    • Sizing and fit guidance for workwear
    • Trade pricing and volume enquiries
    Hours

    Monday–Friday (business days)
    Times may vary – see Contact page or order confirmation for the most current information.

    As additional support hubs come online, they will be listed here with their own specialisations and channels.

    Showroom Locations

    Our Cheltenham site also serves as the primary showroom for Craftsman Hardware, focused on professional-grade workwear, tooling, storage and site systems. Access may be by appointment.

    Showroom – Cheltenham

    Selected ranges on display for trade and serious DIY.

    44, 148 Chesterville Road
    Cheltenham, 3192
    Victoria, Australia
    Brands Typically AvailableBlåkläder Snickers Workwear Hultafors AUER Packaging FAMAG
    In-Store ServicesProduct viewing Size & fit checks Technical guidance Trade consultations
    Access & FacilitiesDisabled access On-site parking Appointment preferred
    Purchasing

    In-store purchasing options may be limited or appointment-based. Online ordering remains the primary channel, with this showroom used for fit checks, demos and specification review.

    Showroom ranges change over time. If you want to see a specific product before purchasing, contact support so we can confirm availability and book an appropriate time.

    Warehouse & Logistics Locations

    Our warehouse operations are optimised for trade volumes, safe handling of heavy orders, and accurate picking of technical product ranges.

    Warehouse & Dispatch – Cheltenham

    Primary warehouse for Australian orders.

    44, 148 Chesterville Road
    Cheltenham, 3192
    Victoria, Australia
    FacilitiesForklift available Pallet handling Orders up to ~300 kg Carrier network access
    Customer Pick-UpCustomer pick-up not available

    This warehouse is configured for carrier collections and freight operations. For any special freight requirements, please contact support before placing an order.

    Typical Orders
    • Bulk fasteners and fixings
    • Tooling and accessory orders
    • Workwear cartons and multi-size packs
    • Storage, bins and site organisation systems
    Operating Notes

    Dispatch runs on business days. Order cut-off, handling speeds and shipping methods are explained in detail on our Shipping & Handling page.

    As new warehouses come online, we will list their specific capabilities here – including pick-up options, maximum weights, oversize handling, and regional specialisation.