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    • PRIVACY POLICY

    Craftsman Hardware – Privacy Policy

    Last updated: 21/11/2025

    Craftsman Hardware (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from craftsmanhardware.com.au (“Website”).

    We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    1. What Personal Information We Collect

    We may collect the following types of personal information:

    1.1 Information you provide directly

    • Name

    • Billing and shipping address

    • Email address

    • Phone number

    • Account login details

    • Payment / order information (processed securely through third-party providers)

    • Information submitted via contact forms, quotes, customer service messages, or product enquiries

    1.2 Automatically collected information

    When you browse our website, we automatically collect:

    • IP address

    • Device and browser information

    • Pages viewed and actions taken

    • Referring website

    • Cookies and tracking data (see Section 6)

    1.3 Optional information

    • Product reviews

    • Survey responses

    • Marketing preferences

    • Trade account application information

    2. How We Use Your Information

    We collect and use your information for purposes including:

    • Processing and fulfilling orders

    • Managing deliveries, returns, and customer service

    • Providing account access and support

    • Communicating order updates, service notices, and responses to enquiries

    • Improving our website, product range, and customer experience

    • Fraud prevention and security

    • Marketing (only with your consent)

    • Internal business reporting and compliance purposes

    We only collect information necessary for our functions and activities.

    3. How We Share Your Information

    We do not sell or rent your personal information.

    We may share limited information with:

    3.1 Service Providers

    • Payment gateways (e.g., PayPal, Stripe)

    • Shipping carriers (e.g., Australia Post, DHL)

    • Website hosting providers

    • Email and communication tools

    • Analytics platforms (e.g., Google Analytics)

    These providers only receive the information required to perform their service.

    3.2 Legal obligations

    We may disclose information where required:

    • By law

    • To comply with law enforcement

    • To protect our rights, customers, or business

    3.3 Business transitions

    If Craftsman Hardware is involved in a business sale, merger, or restructure, customer information may be transferred as a business asset.

    4. Data Storage & Security

    We take reasonable steps to protect your information from:

    • Misuse

    • Loss

    • Unauthorised access

    • Modification

    • Disclosure

    Security measures include:

    • Encrypted payment processing

    • Secure hosting environments

    • Access-controlled systems

    • Regular monitoring and risk reduction measures

    While we strive to protect your data, no method of transmission is completely secure.

    5. International Data Transfers

    Some service providers may store or process data outside Australia. Where this occurs, we ensure they comply with privacy protections consistent with Australian Privacy Principles.

    6. Cookies & Tracking Technologies

    We use cookies and similar technologies to:

    • Improve website functionality

    • Keep your cart active

    • Remember your preferences

    • Analyse website traffic

    • Support advertising and remarketing

    You may disable cookies in your browser, but certain website functions may not work correctly.

    7. Marketing Communications

    We may send:

    • Product updates

    • Promotions

    • Newsletters

    You will only receive marketing if you opted in.
    You may unsubscribe at any time using the link provided, or by contacting us directly.

    8. Accessing & Correcting Your Information

    You have the right to:

    • Request a copy of your personal information

    • Ask for corrections or updates

    • Request deletion of certain data

    We will respond to your request within a reasonable time.

    9. Third-Party Links

    Our website may contain links to external websites. We are not responsible for their privacy practices. We recommend reading their privacy policies before providing personal information.

    10. Children’s Privacy

    Our website is not intended for individuals under 16, and we do not knowingly collect children’s personal data.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Continued use of our website indicates your acceptance of any changes.

    12. Contact Us

    For questions, privacy requests, or complaints, contact:

    Craftsman Hardware
    ABN: 22 096 282 237
    Email: support@craftsmanhardware.com.au
    Website: https://craftsmanhardware.com.au

    We will respond to privacy concerns promptly and in accordance with our obligations under the Privacy Act 1988 (Cth).